Giacom’s Managed Services are designed to free up your time so you can focus on other tasks, whilst our experts take care of your billing. We’re here to handle the day-to-day tasks, helping to improve your billing margins, accuracy and efficiency, giving you more time to focus on what matters. It’s all driven by our industry-leading accredited experts and consultants – so you can be sure you’re working with professionals you can trust with your billing, day after day.
Depending on your requirements, our packages range from cost effective bureau services leaning on our billing specialists to do the day-to-day heavy lifting, to comprehensive billing management, taking care of your entire billing business by providing insights and expertise to optimise your processes whilst saving time and enhancing profitability.
Premium Assist is a Managed Service that is designed to revolutionise the way you manage your billing and system administration. We will provide you insights, and expertise to optimise your business processes whilst saving time and enhancing profitability.
We specialise in uncovering billing inaccuracies, resolving supplier overcharges, and identifying missed revenue opportunities. By gaining a comprehensive understanding of your end-to-end business processes, we can provide tailored recommendations to streamline your operations, enhance efficiency, and support your long-term growth.
Our Premium Assist Managed Service will take care of:
New Customer Creation
We’ll handle all new customer creation, including account set up, tariff additions and service management.
Billing Configuration
Comprehensive management of all system configurations, including dial codes, call classes and service charge groups.
In-Life Customer Management
Full administration of moves, adds and changes to service charges, tariffs, CLIs and full contract management.
Supplier Reconciliation
Full management of Call (CDR) and Service (SDR) files. We handle everything from collection and importing files to validating the data from your suppliers.
Profit Optimisation
Detailed monthly P&L analysis with recommendations to improve any loss-making areas and smarter buying recommendations.
Professional Services
Two complementary RPI increases and four migrations or consolidations per year are included in the service.
Billing Management
Monthly billing management with a comprehensive reporting pack prior to invoices being sent to your customers for review.
Dedicated Expertise
You’ll be assigned a dedicated Billing Consultant who will be supported by a collaborative team of billing specialists.
Assist is a cost-effective bureau service, allowing you to outsource time-consuming billing operations to our in-house industry experts.
Backed by a team with over a century of combined billing experience and Ofcom TMBS accreditation, Giacom’s bureau service allows you to maintain control over your billing without the time-consuming administration.
Assist will do the heavy lifting and enable you to simplify your billing operations and optimise profitability. By leaving the day-to-day billing tasks to us, not only will you benefit from an accurate and trustworthy service, but you’ll also regain time to focus on growing your business.
Our Assist Managed Service will take care of:
Billing Configuration
Comprehensive management of dial codes, call classes, product catalogue and service charge groups.
Supplier File Management
Full management of Call (CDR) and Service (SDR) files, from collection to importing files into the billing system.
Non-commercial Reject Resolution
Complete resolution of any configuration related rejection following the import of CDR and SDR files.
In-depth Billing Reports
A detailed profit and loss reporting pack sent for your review prior to invoices being sent to your customers.
Pre Bill Run Checks
We’ll provide a summary of significant month-to-month variances, key issues and actionable insights.
Named Billing Analyst
Monthly billing management with a comprehensive reporting pack prior to invoices being sent to your customers for review.
Our Managed Service for RPI Increases allows you to implement price adjustments seamlessly, without tying up valuable internal resources. Simply tell us which billing services and tariffs you want to update, the effective date, and the new rates, and our expert team will handle the entire process for you. We’ll remove the hassle, reduce the risk of errors, and ensure consistent, timely price adjustments across your customer base.
With inflation and rising supplier costs, passing on price increases is essential to maintaining healthy profit margins. Our service provides an efficient way for you to ensure your pricing remains aligned with market conditions.
Why use our RPI Increase managed service?
Maintain control
You will decide which price increases to apply and when they take effect. Nothing happens without your approval.
Flexibility where it matters
Easily exclude specific tariffs, services, or customers to accommodate unique agreements or sensitive accounts.
Customer transparency
Implementing structured, predictable price increases will enable you to manage your customer’s expectations and reduce billing disputes.
We do the heavy lifting
Once you’ve set the direction, we take care of the entire implementation, ensuring a seamless and stress-free process.
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