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Hybrid Communications Portfolio

Modern communications and collaboration experiences tailored for your entire workforce with deployment flexibility designed to meet your organization's unique requirements.

Product Portfolio
Overview

A strong communication landscape powers collaboration, elevates customer experiences and protects mission-critical operations.
As the leader in hybrid communications, Mitel delivers the industry's most complete portfolio to help enterprises thrive. Let’s find the right solution for you.

tELECOMS

Thousands of growing businesses trust Connect In Cloud to provide their business telephone system solution. As one of the largest independent providers of business phone system services in the UK, we deliver the very best technology and expertise without compromising your budget.

TELECOMS
Bestsellers

IT SOLUTIONS

Connect In Cloud’s Unified Communication and Collaboration solutions bring together voice, video, and messaging to support your entire organization — from desk-based teams to front-line employees — strengthening how people connect, collaborate, and get work done.

CYBER SECURITY

The human element is your greatest risk: over 90% of cyber-attacks target and exploit employees. To safeguard private and personal data, understanding breach severity is essential. Connect In Cloud’s comprehensive awareness programs mitigate this risk. We fortify your cyber security posture with a combination of engaging online training and rigorous phishing simulations, transforming employees from targets into active defenders.

CYBER SECURITY

ENTERPRISE

Expert Support and Software Updates ensuring peak performance, security protection and high availability.

CONNECTIVITY

Secure, reliable network connectivity – keeping your business firing on all cylinders. With decades of experience providing data connectivity services, Focus Group work closely with leading technology partners to futureproof your business and deliver competitive pricing on business connectivity solutions, in addition to outstanding online support, wherever you are based.

Cellular IoT
MOBILE

MOBILE

Mobile communication is essential for any modern business. Harness the power of Connect In Cloud’s expertise and a range of business mobile solutions to make sure your workforce stays connected with the right plan at the right price. Use our mobile coverage checker to discover what UK mobile network will best suit your business.

ENERGY

Looking for astronomically low energy prices but simply don’t have the time to trawl through endless options and tariffs? You’re in the right place. The energy experts at Connect In Cloud are one of the UK’s leading independent providers of business energy. Using our unique market position, our teams can compare packages and handle the switch for you, creating instant savings. So you can keep your business firing on all cylinders, quite literally.

ENERGY

Because One Size Doesn’t Fit All, There’s Mitel

Mitel’s Common Communications Framework
Unlocks the Potential of Enterprise Hybrid Communications

As workforces become more diverse and infrastructure more dynamic, organizations need communication systems that are flexible, integrated, and resilient.
Mitel’s Common Communications Framework is a unified foundation that supports voice, video, and collaboration across cloud and on-premises environments. It offers the flexibility to tailor deployments to your communication strategy while meeting the security, compliance, and continuity demands of your organization.

It’s unified communications — your way.

Product Categories

Unified Communications & Collaboration

Enable secure and resilient enterprise-grade UC as well as AI-first video and chat-enabled collaboration.

Advanced UC and CX Solutions

Create exceptional customer and employee experiences with AI-enabled communication and contact center solutions.

Critical Communications

Deliver specialized communication solutions that combine purpose-built hardware and software to meet the demanding and diverse needs of your critical operations.

Enterprise Grade Devices & Accessories

Designed for the Way We Communicate

From the front desk to the front line, Mitel offers a full range of phones and accessories designed for how work happens. Whether it’s a mission-critical command center or a hybrid office setup, our devices deliver the reliability, clarity, and usability that teams depend on.

Professional & Managed Services

Behind every resilient communications system is a team that keeps it running at its best. Mitel’s professional and managed services help you plan, deploy, optimize, and maintain your solution— reducing complexity, supporting your teams, and freeing you to focus on what matters most.

WHITE PAPER

The Hybrid & AI Revolution in Business Communications

What it means for you? A Techaisle Survey

Benefits of
Mitel Communication Solutions

  • Depth and breadth of communication and collaboration solutions
  • Deployment flexibility — hybrid, private or public multi-cloud, or on-premises
  • AI—powered and AI—assisted capabilities designed to drive everyday value
  • Solutions to meet the needs of your entire workforce
  • Open framework enables industry-specific application integrations
  • Optimized devices designed to suit your functional and commercial requirements
  • Subscription and CAPEX packaging designed to fit your buying preferences

Cloud Collaboration Integration

We assess your current voice deployment and integrate cloud-based tools like Zoom Workplace and Microsoft Teams, creating an overlay that retains your existing infrastructure while expanding capabilities.

Advisory Services

Keeping the communication landscape compliant is increasingly complex, especially in sectors like financial services and critical infrastructure.
Managed Services - Transformation

Managed Services – Transformation

Our outcome-driven approach helps prioritize use cases and build a migration strategy that supports innovation and accelerates time to value.
Deliver exceptional experiences and measurable business impact with flexible, AI-enhanced contact center solutions built for customers, agents, and your organization.​

Contact Center Solutions

Deliver exceptional experiences and measurable business impact with flexible, AI-enhanced contact center solutions built for customers, agents, and your organization.​
WHITE PAPER

The Hybrid & AI Revolution in Business Communications

What it means for you? A Techaisle Survey

Awards and
Recognition

Internet Telephony Magazine

TMC, a global, integrated media company helping clients build communities via in-person and digital marketing campaigns, has named MiVoice Business as a 2024 Unified Communications Product of the Year Award winner.

RemoteTech Breakthrough

Mitel's Virtual Care Collaboration Service (VCCS) was named “Virtual Workspace Platform of the Year” in the 5th Annual RemoteTech Breakthrough Awards conducted by RemoteTech Breakthrough.​

Frost & Sullivan

Frost & Sullivan has recognized Mitel with their 2025 European Enabling Technology Leadership Award based on a recent evaluation of trends and advancements in the critical event management communications industry. Recently launched, Mitel CEM offers enhanced risk intelligence that helps organizations detect potential threats early, providing timely alerts and actionable insights.

Connect in Cloud Hybrid Communications Products
Frequently Asked Questions

Mitel provides a complete portfolio of solutions that combine cloud, on-premises, and hybrid deployment options. This flexibility lets organizations modernize at their own pace while ensuring security, compliance, and operational resilience.

Our Unified Communications and Collaboration tools enable secure voice, video, and chat across any environment. Employees can connect from the office, at home, or on the go, without compromising performance or security.

Mitel delivers tailored communication solutions for industries including healthcare, education, financial services, hospitality, manufacturing, retail, and government. Each solution addresses the unique compliance and operational demands of that sector.

Mitel’s services go beyond technology. We partner with you on strategy, design, deployment, optimization, and 24/7 monitoring to maximize the value of communication investments and keep your teams focused on growth.

It’s Mitel’s unified foundation that supports voice, video, and collaboration across hybrid, cloud, and on-premises environments. This framework ensures flexibility, integration, and resilience while aligning to your communication strategy.

Through open frameworks and proven integrations, Mitel connects seamlessly with Microsoft Teams, Zoom, and industry-specific applications. This creates embedded workflows that enhance productivity and collaboration.

Mitel provides a full range of IP phones, DECT solutions, desk phones, and conference devices. Designed for enterprise reliability and usability, our devices suit both mission-critical operations and everyday office setups.

Mitel enables AI-powered and AI-assisted capabilities for everyday value. From intelligent routing in contact centers to automation in workflows, our solutions deliver innovation that’s practical and aligned with your goals.

Mitel supports private cloud, public multi-cloud, hybrid, and on-premises deployments. This choice ensures organizations can balance modernization, control, and regulatory requirements.

Customers can choose between subscription or CAPEX models, tailoring investment strategies to financial preferences while maintaining flexibility for future upgrades.

Contact Us

Unlock the Power of Communication with Connect in Cloud

Let’s talk.