How Connect In Cloud Communications Transformed CX in 2025
In 2025, companies all over the world stopped doing hard things and started doing easy ones instead. By using the latest features of Connect In Cloud communications, teams were able to provide faster service, better coaching, and better results. The “Power of You” behind each new feature this year was to help people reach their […]
5 Reasons to Switch Your On-Premises PBX to Cloud Communications
Your Phone System Doesn’t Need to Be in the Office All the Time Anymore, So Why Does It? The office of today isn’t just one place anymore. People who work today are mobile and hybrid, and they need to be able to connect to the internet no matter where they are, whether they’re in a […]
Forrester Wave™ UCaaS Q3 2025: Why Connect In Cloud is a Strong Performer
Thinking about UCaaS? The Forrester Wave™ for Unified-Communications-As-A-Service Platforms, Q3 2025 is a good place to start. Hey IT pros, let’s talk about UCaaS (Unified Communications as a Service) and why the newest research from Forrester is important for your next-generation communications stack. If you are in charge of your company’s voice, chat, meetings, and […]
Connect In Cloud : 8 Ways to Cut IT Costs & Simplify Communications
If you still have a phone system on your property or have to use a lot of different communication tools that don’t work well together, you are probably spending more time and money than you think.The total cost of ownership (TCO) for IT includes the cost of buying hardware and software, managing and supporting it, […]
Contact Center AI Compliance : Risks & Disclosure Strategies
Risks of Following the Rules in a Cloud-First AI Era for Contact Centers Enterprises utilizing intelligent bots, cloud recordings, and AI-enhanced platforms are seeing a rise in class action lawsuits under wiretap laws. A core component of maintaining Contact Center AI Compliance involves addressing the failure to provide explicit notification or secure valid consent for […]
Connect in Cloud Winter ’26 Release: Enhancing Intelligence and Collaboration As winter settles in, the Connect in Cloud Winter ’26 Release is focused on bringing clarity and confidence to every interaction. The Connect in Cloud Winter ’26 Release delivers practical innovations designed to help teams respond faster, engage naturally, and collaborate with total visibility—regardless of […]
Why Empowering the Retail Frontline Is Now a Top IT Priority
IT leaders have a very important job : to make the Retail Frontline Enablement. There have been a lot of changes in retail service in the last few years. There is more to store employees than just ringing up sales at the register. Today, they are working with the fulfilment or support teams, handling online […]
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