About UK Islamic Mission
Founded in 1962, UK Islamic Mission (UKIM) is one of the oldest and most established Islamic charities in the UK. Operating through a network of over 45 branches and mosques nationwide, UKIM is dedicated to humanitarian relief, education, and community development. From providing emergency disaster relief abroad to running youth programmes and food banks at home, their mission is to serve humanity and promote social justice rooted in Islamic values.
The challenge
With dozens of regional offices and community centres spread across the UK, UKIM faced a fragmented communication landscape. Their legacy on-premise phone systems were difficult to manage centrally, leading to high maintenance costs and inconsistent caller experiences for donors and service users. During major fundraising appeals or international emergencies, the system would often reach capacity, making it difficult for volunteers to handle the surge in incoming calls. They needed a scalable, cost-effective solution that could unify their branches while providing the flexibility for remote working.
The solution
Drawing on our experience with large-scale non-profits, we recommended UKIM transition to a Unified Cloud Telephony platform integrated with Microsoft Teams.
Through this revamped infrastructure, the charity was able to leverage the Microsoft Non-profit Grant programme, accessing free foundation licences and significantly reduced subscription rates for their Phone System. We implemented a centralized Auto-Attendant that allows callers to easily reach specific departments—such as “Donations,” “Education,” or “Relief Works”—regardless of which branch they initially dialled. To support their mobile workforce, we equipped field staff and volunteers with softphone applications, allowing them to coordinate relief efforts and community programmes from their own devices while maintaining a professional organizational identity.
The results
UKIM now operates with a truly unified national presence. By migrating to the cloud, they have seen a 40% reduction in monthly telecommunication costs, allowing more funds to be directed toward their charitable causes.
The scalability of the new system means that during peak fundraising periods, the charity can instantly add temporary “virtual seats” for volunteers to handle increased call volumes. With a modern, reliable platform in place, UKIM has strengthened its ability to respond rapidly to global crises while maintaining deep connections within their local UK communities.
“The move to a cloud-based system has unified our organization like never before. Our branches are now interconnected, and our teams can collaborate seamlessly whether they are in the office or out in the community. It has not only saved us significant administrative costs but has also improved the way we engage with our donors and those we serve.”
