Too often, separate apps for calls, meetings, and chat create fragmentation and complexity. Mitel and Zoom Workplace bring those worlds together, combining a resilient, secure communications backbone with AI-driven collaboration. You get the flexibility to support both cloud and on-premises needs, while teams gain a unified experience that keeps them connected everywhere.
Zoom AI Companion integrates directly into every call, meeting, and chat to summarize discussions, surface action items, and simplify daily workflows. Work gets faster, clearer, and more focused.
Mitel’s trusted infrastructure keeps critical operations running, safeguards customer interactions, and supports uninterrupted workflows under stress—from routine team calls to mission-critical operations.
Run communications your way—cloud, on-premises, or hybrid. Powered by Mitel’s Common Communication Framework, the solution extends seamlessly across endpoints to reduce admin workload and IT complexity.
Meet strict privacy and patient-data requirements with secure on-premises control while enabling agile cloud collaboration for care teams.
Address policy, compliance, and regulatory standards with flexible deployment models that balance security with workforce agility.
Support fraud prevention, loan processing, and regulatory oversight with resilient, compliance-ready communications that can scale securely across hybrid environments.
* Zoom AI Companion features might not be available for all regions or industry verticals. Included at no additional cost with the paid services in your Zoom user account.
Combine Mitel’s enterprise-grade unified communication capabilities with Zoom Workplace for a consistent experience.
Enjoy dependable call performance across desk phones, softphones, and mobile devices.
Use Zoom Phone with Mitel PBX natively, no add-ons or plug-ins required, reducing complexity for IT teams while ensuring a robust user experience.
Combine Mitel’s enterprise-grade unified communication capabilities with Zoom Workplace for a consistent experience.
Enjoy dependable call performance across desk phones, softphones, and mobile devices.
Use Zoom Phone with Mitel PBX natively, no add-ons or plug-ins required, reducing complexity for IT teams while ensuring a robust user experience.
Combine Mitel’s enterprise-grade unified communication capabilities with Zoom Workplace for a consistent experience.
Enjoy dependable call performance across desk phones, softphones, and mobile devices.
Use Zoom Phone with Mitel PBX natively, no add-ons or plug-ins required, reducing complexity for IT teams while ensuring a robust user experience.
Mitel Services help design, implement, and optimize CX solutions aligned to your business and customer engagement goals.
Help your teams make better decisions faster by providing them with everything they need to connect, communicate, and collaborate from any place, at any time.
OpenScape UC helps your team to stay connected and responsive, so they can collaborate within and beyond your organization – enabling a new way to work.
Unify Phone is a hybrid UC solution designed to enhance flexible working and mobility.
Zoom Workplace with Mitel integration is a hybrid communications solution that combines Zoom’s AI-powered collaboration tools with Mitel’s enterprise telephony systems, including OpenScape Voice, OpenScape 4000, and MiVoice Business.
Zoom Phone acts as a SIP softphone and connects to your Mitel PBX through an SBC (OpenScape OBS or Mitel Boarder Gateway). Mitel’s CloudLink platform handles authentication and provisioning, enabling seamless hybrid integration between Zoom Workplace and Mitel telephony infrastructure.
Mitel will provide Zoom integrations across our flagship platforms including OpenScape Voice, OpenScape 4000, MiVoice Business, MiVoice 5000, and MiVoice MX-ONE.
Organizations benefit from a unified user interface for meetings, chat, and calls, while maintaining control, reliability, and compliance within their Mitel PBX environment. It’s ideal for hybrid cloud deployments.
No. This integration allows you to keep your existing Mitel PBX while layering Zoom Workplace’s collaboration and AI features on top—no rip-and-replace required.
Users get full access to Zoom meetings, team chat, whiteboards, workspace reservation, video messaging, voicemail, call history, presence sync, and call escalation—all from within the Zoom Workplace interface.
Yes. Zoom’s AI Companion is included with eligible plans at no extra cost and provides meeting summaries, chat prioritization, smart replies, and productivity insights.
Yes. Calls made through Mitel’s PBX can be seamlessly escalated into a Zoom Meeting directly from the Zoom Phone tab.
Yes. Mitel’s infrastructure provides enterprise-grade security, control, and compliance—making it well-suited for finance, healthcare, government, and other regulated sectors.
Absolutely. This hybrid architecture is designed for progressive cloud adoption, letting you introduce AI and collaboration tools without a full telephony migration.
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