The global leader in unified communications.
Zero Trust Architecture (ZTA) is a security framework that implements the principles of Zero Trust to protect your business’s digital assets. By minimising the number of trust assumptions made by applications and services, ZTA aims to ensure that every access request to a system is verified, authenticated and authorised before access is granted to significantly reduce the risk of exploitation.
People, processes and technology are at the heart of Zero Trust. Involving a set of security controls, policies and procedures that work together to keep networks, devices, applications and data secure.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
The power – and the insight – is in your hands with call reporting and analytics features for VoIP phone systems. IP phone call analytics present valuable insights and data-driven intelligence for businesses looking to analyse and improve the efficiency of their overall operations.
By analysing various aspects of call interactions, such as call duration, quality, volume, and patterns, businesses can gain a deeper understanding of their communication processes, and identify where extra resources are needed or other improvements can be made to streamline those processes.
The intuitive, easy-to-use web based interface means the all-important call analytics are at your fingertips. With VoIP telephony, you are in complete control of call handling, call management and reporting, meaning that there are no limits to what you can do with your calls.
VoIP platforms offer a wide range of call routing features that allow businesses to create hunt groups that automatically route incoming calls to a team or group of people in a company. By using efficient call routing businesses can not only better service customers and reduce thrustration, but they can also increase the efficiency of departments by ensuring calls arrive at the right destination.
With the rise of AI a number of integrations have become available for VoIP phone systems which strengthen security measures and boost the reliability of your communications platform.
By deploying AI alongside VoIP services, businesses can effectively monitor patterns, analyse activities, and automatically respond to potential threats, to prevent unauthorised access into a company’s network.
VoIP CRM integrations allow businesses to syncronise data between their call center and customer relationship management tools and provide access to additional features which allow staff to manage everything from a single platform. Here are the key advantages of connecting your VoIP phone system with your CRM:
With the General Data Protection Regulation (GDPR) requiring businesses to ensure the security of sensitive information, and provide clear information about how customer data is used and collected, it is important to safeguard sensitive information exchanged during voice calls. VoIP phone systems can be enhanced with features to ensure call compliance. Using VoIP businesses can capture and store conversations, ensuring transparency and accountability.
By securely archiving these recordings, you can demonstrate compliance with GDPR requirements, such as obtaining consent, providing access to personal data, and promptly responding to data subject requests.
Call recording is a powerful tool for any business, providing valuable insight into interactions both internally and externally.
VoIP for business can integrate crystal clear call recording making it ideal for any business looking to capture telephone conversations. Perfect for businesses that are looking to improve customer experience, ensure service compliance or for auditing purposes. Stored in a secure cloud environment, you can quickly and easily access the recordings you need, and rest easy knowing that your data is well protected.
Call queue provides a fair waiting system for all callers with clear signposting to help them reach the right person the first time they call. Combine call queueing with Interactive Voice Response (IVR) to use automated voice menus to interact with callers over the phone. IVR can be used to provide information, market to prospects and customers, process requests, or route calls to the correct department.
While automation is replacing human labor in many areas, quite a few businesses have a receptionist to handle calls.
Implementing a receptionist console allows businesses to efficiently manage their call routing and monitor multiple contacts or sites with a low cost-solution. Aimed at helping receptionists manage last call volumes. The receptionist console will help ensure every call is and returned answered professionally and promptly, improving customer service and increasing business efficiency.
Gone are the days of manually transcribing audio. Your VoIP business phone service can be integrated with AI to seamlessly transcribe any audio or video communications.
Contact Us
