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Terms and Conditions of Business

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Last Updated: December 11, 2025

These Terms and Conditions (“Terms”) govern the relationship between Connect In Cloud Ltd (“The Company”, “We”, “Us”) and the entity or individual engaging our services (“The Client”, “You”).

By accepting a quote, signing a proposal, or using our services, you agree to be bound by these Terms.

1. Definitions

  • “Services” refers to any work performed by the Company, including but not limited to website design, development, cloud hosting, VoIP solutions, and IT support.
  • “Deliverables” refers to the final products created by the Company for the Client, such as website code, graphics, or software configurations.
  • “Project” refers to the specific scope of work agreed upon in the Proposal.

2. Acceptance of Orders

A contract is formed between the Company and the Client when:

  1. The Client accepts a written Proposal or Quote (via email or signature).
  2. The Client pays a deposit or the first invoice.

We reserve the right to refuse any project or service request at our discretion.

3. Web Design & Development Services

If you are engaging us for website design or development:

  • Client Obligations: You agree to provide all necessary text, images, and other content required for the project in a timely manner. Delays in providing content may result in a delay in the project completion date.
  • Review & Testing: Upon completion of the design/development phase, you will have a period of 7 days (unless otherwise agreed) to review the work. If no feedback is provided within this period, the work will be deemed accepted.
  • Browser Compatibility: We design websites to work with current versions of major browsers (Chrome, Firefox, Safari, Edge). We cannot guarantee compatibility with outdated browsers or future browser updates released after the project is completed.
  • Mobile Responsiveness: We ensure that websites are responsive and function correctly on standard mobile devices.

4. Hosting & Cloud Services

If you are engaging us for hosting, cloud storage, or VoIP services:

  • Service Availability: While we strive for 99.9% uptime, we cannot guarantee that our services will be uninterrupted or error-free. We are not liable for downtime caused by third-party providers, maintenance, or force majeure events.
  • Backups: Unless explicitly stated in a separate Maintenance Agreement, the Client is responsible for maintaining their own off-site backups of data.
  • Acceptable Use: You agree not to use our hosting or cloud services for any unlawful purpose, including spamming, distributing malware, or hosting illegal content.

5. Fees and Payment

  • Invoicing: Invoices will be sent via email. Payment terms are strictly 14 days from the date of the invoice unless otherwise agreed.
  • Deposits: For web design projects, a non-refundable deposit of 50% is required before work commences.
  • Late Payment: We reserve the right to charge interest on overdue amounts at the statutory rate (8% plus the Bank of England base rate) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  • Suspension of Service: If an account remains unpaid for more than 30 days, we reserve the right to suspend web hosting, VoIP lines, or other ongoing services until the balance is cleared.

6. Intellectual Property (IP)

  • Pre-Payment: The Company retains ownership of all IP, code, and design work until the final invoice is paid in full.
  • Post-Payment: Upon full payment, ownership of the final website design and custom graphics is transferred to the Client.
  • Company Rights: Connect In Cloud Ltd retains the right to display the project in our portfolio and to place a small credit link in the footer of the website (e.g., “Designed by Connect In Cloud”).

7. Limitation of Liability

To the maximum extent permitted by UK law:

  • Connect In Cloud Ltd shall not be liable for any indirect, special, or consequential damages, including loss of profits, data, or business opportunities.
  • Our total liability under any contract shall be limited to the total fees paid by the Client to the Company for the specific Service that gave rise to the claim.

8. Cancellation and Termination

  • By the Client: You may terminate the contract by providing 30 days written notice. You will be invoiced for all work completed up to the date of cancellation.
  • By the Company: We may terminate the agreement immediately if the Client breaches these Terms (including non-payment) or becomes insolvent.

9. Confidentiality & Data Protection

Both parties agree to keep confidential any proprietary information received from the other party. We process all personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.