Resilient, flexible, and secure communications with deep integrations into your most valued business applications - it's UC your way.
At the end of the day, customers want their journey to feel personal, and an omnichannel customer experience provides that.
Retain customers and attract new ones by engaging them on their preferred device and media.
Analytics tools that measure employee productivity and management tools to increase effectiveness.
Increase customer satisfaction, lower customer effort and improve net promoter scores.
Revolutionize customer interactions with Mitel’s Artificial Intelligence (AI) contact center and call center solutions that transform your customer experience.
Mitel Workforce Optimization captures the “voice-of-the-customer” and analyzes the interactions to spot opportunities to develop happy, competent employees that are motivated to deliver an exceptional customer experience.
Obtain valuable insights into why customers call you, the problems they face, and how to best meet their needs by making data-driven decisions on business processes while ensuring workforce performance and quality management metrics are achieved. Mitel’s Workforce Optimization suite provides Interaction Recording, Quality Management & Speech Analytics.
Hybrid communications refers to a versatile framework that unifies on-premises and cloud deployment models with both analog and IP-based technologies. By delivering a consistent, streamlined user experience on the front end and addressing compliance, resilience, and security on the back end, organizations can adapt communications to a wide range of environments and use cases.
It’s Mitel’s unifying architecture that brings together cloud, on-premises, and hosted systems under one consistent experience. It ensures users and administrators don’t need to worry about where each service lives.
The Common Communications Framework unifies on-premises, customer-hosted, partner-hosted, and Mitel-hosted environments into a single, consistent user experience.
Yes. Mitel’s approach ensures that calling, meetings, contact center functions, and presence information remain seamless, no matter where workloads are hosted.
Mitel solutions include common controls that customers can use to address compliance requirements in their environments, such as data security, privacy, and/or anti-fraud measures via product features or through partnerships with providers.
Absolutely. Hybrid architecture lets you add cloud services step by step without disrupting current operations or forcing a single “big-bang” migration.
Yes. It’s designed to connect with over 200 partner applications, industry-specific solutions, and collaboration tools like Zoom, extending value without fragmenting the experience.
It provides a consistent layer for security policies, data governance, and compliance controls so organizations can enforce requirements regardless of where systems are hosted.
Organizations with strict compliance needs (such as healthcare, government, or financial services), as well as businesses with branch locations or global operations, often choose hybrid for its flexibility.
The best first step is a consultation. Mitel experts can assess your current environment, outline options for phased adoption, and design a roadmap tailored to your business goals.
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