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Whether your business is based in the heart of the city, remote areas or overseas, connectincloud have solutions to keep you connected no matter your business size, location or industry. From business fibre broadband, to satellite connectivity and international connectivity solutions, connectincloud has the solution to fit your requirements.
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The power – and the insight – is in your hands with call reporting and analytics features for VoIP phone systems. IP phone call analytics present valuable insights and data-driven intelligence for businesses looking to analyse and improve the efficiency of their overall operations.
By analysing various aspects of call interactions, such as call duration, quality, volume, and patterns, businesses can gain a deeper understanding of their communication processes, and identify where extra resources are needed or other improvements can be made to streamline those processes.
The intuitive, easy-to-use web based interface means the all-important call analytics are at your fingertips. With VoIP telephony, you are in complete control of call handling, call management and reporting, meaning that there are no limits to what you can do with your calls.
VoIP platforms offer a wide range of call routing features that allow businesses to create hunt groups that automatically route incoming calls to a team or group of people in a company. By using efficient call routing businesses can not only better service customers and reduce thrustration, but they can also increase the efficiency of departments by ensuring calls arrive at the right destination.
With the rise of AI a number of integrations have become available for VoIP phone systems which strengthen security measures and boost the reliability of your communications platform.
By deploying AI alongside VoIP services, businesses can effectively monitor patterns, analyse activities, and automatically respond to potential threats, to prevent unauthorised access into a company’s network.
VoIP CRM integrations allow businesses to syncronise data between their call center and customer relationship management tools and provide access to additional features which allow staff to manage everything from a single platform. Here are the key advantages of connecting your VoIP phone system with your CRM:
With the General Data Protection Regulation (GDPR) requiring businesses to ensure the security of sensitive information, and provide clear information about how customer data is used and collected, it is important to safeguard sensitive information exchanged during voice calls. VoIP phone systems can be enhanced with features to ensure call compliance. Using VoIP businesses can capture and store conversations, ensuring transparency and accountability.
By securely archiving these recordings, you can demonstrate compliance with GDPR requirements, such as obtaining consent, providing access to personal data, and promptly responding to data subject requests.
Call recording is a powerful tool for any business, providing valuable insight into interactions both internally and externally.
VoIP for business can integrate crystal clear call recording making it ideal for any business looking to capture telephone conversations. Perfect for businesses that are looking to improve customer experience, ensure service compliance or for auditing purposes. Stored in a secure cloud environment, you can quickly and easily access the recordings you need, and rest easy knowing that your data is well protected.
Call queue provides a fair waiting system for all callers with clear signposting to help them reach the right person the first time they call. Combine call queueing with Interactive Voice Response (IVR) to use automated voice menus to interact with callers over the phone. IVR can be used to provide information, market to prospects and customers, process requests, or route calls to the correct department.
While automation is replacing human labor in many areas, quite a few businesses have a receptionist to handle calls.
Implementing a receptionist console allows businesses to efficiently manage their call routing and monitor multiple contacts or sites with a low cost-solution. Aimed at helping receptionists manage last call volumes. The receptionist console will help ensure every call is and returned answered professionally and promptly, improving customer service and increasing business efficiency.
Gone are the days of manually transcribing audio. Your VoIP business phone service can be integrated with AI to seamlessly transcribe any audio or video communications.
Now is the time to upgrade! The PSTN (public service telephone network) switch off is fast approaching. This means that if you’re a business customer with a traditional phone line, you must move over to a fully digital service as soon as possible, so choosing to move to a VoIP service for your business may be the best decision you make today.
Unsure about the switch to a VoIP phone? Our experts are here to help! Book a free consultation with one of our IP phone specialists to discuss the future of your business communications.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
A VoIP phone system is fully scalable so you only pay for what you need. It’s quick and simple to add and remove licenses from users, so you are always in control of your licensing costs.
Horizon VoIP is a complete business phone system – a hosted communications service with extensive fixed and mobile telephony capabilities; a cloud-based, scalable and agile telecoms solution with an impressive repertoire of call management features and an easy-to-use web interface which puts you in complete control. It’s cost-effective too and perfect for businesses of every shape and size.
PhoneLine+ is the VoIP telephony solution for the future and designed with small businesses in mind. Its beauty is in its simplicity – smart, digital telecoms technology, delivering a straightforward cloud-based phone system. This small business VoIP phone system has been expertly designed to replace traditional landline services and is jam-packed with features; all at a brilliantly competitive price.
Horizon VoIP is a complete business phone system – a hosted communications service with extensive fixed and mobile telephony capabilities; a cloud-based, scalable and agile telecoms solution with an impressive repertoire of call management features and an easy-to-use web interface which puts you in complete control. It’s cost-effective too and perfect for businesses of every shape and size.
All VoIP licences include FREE handsets, FREE connection and call management.*
* 3 months for free and advertised packages available for new Horizon phone system customers only.
All prices are based on a five year contract term and a minimum of 10 users.
✔ 750 inclusive minutes
✔ Online portal
✔ Conferencing
✔ Helpdesk support
Recommended
✔ 2000 inclusive minutes
✔ Online portal
✔ Conferencing
✔ CRM Integration
✔ Horizon Webex
✔ Mobile and Desktop Applications
✔ Customised On Hold Music
✔ Helpdesk support
A VoIP phone system, or Voice over Internet Protocol phone system, uses internet based technology that allows businesses to make and receive phone calls over the internet, instead of using traditional analogue copper based phone lines to send voice data. VoIP technology converts voice signals into digital data packets rather than analogue signals to transmit them over an IP network, allowing for less data packet loss, therefore presenting a reliable solution, with minimal interference when communicating over the phone.
Deploying a VoIP phone system offers numerous benefits that make them an attractive choice for businesses, and by 2027 voice over internet protocol (VoIP) technology is set to replace traditional copper phone lines in the UK, as the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) are being switched off by BT Openreach. As a result of this all businesses will be required to switch to a VoIP phone system in order to maintain the functionality of telecommunications in their organisation.
A VoIP phone system works by converting voice signals into digital data packets and transmitting them over an internet connection, rather than traditional analogue phone lines. When a call is made, the voice is digitised and broken down into packets, which travel across the IP network to the recipient, where they are reassembled to deliver clear, reliable communication.
This technology enables businesses to make and receive calls through the internet, providing a cost-effective and flexible solution. VoIP systems can also integrate with other communication tools, such as video conferencing and call forwarding, improving collaboration and supporting remote work environments.
A high-speed internet connection is the main component for a VoIP phone system, since this is what the calls will be made through, however you will also need a VoIP service provider to supply the communications platform.
VoIP phone systems are a cloud hosted service that require a license per number or extension. Each user will require their own license in order to access the software to make and receive calls. Once you have the licensing for your chosen system, you simply need to install the software onto the required devices and configure the system to suit the needs of your business.
The overall cost of using business VoIP will vary depending on the size of the business, however this comes with a wealth of benefits compared to traditional phone lines and calls can be diverted to any location at any time.
Through a mobile app connected to the cloud platform, your mobile phone becomes an extension of your office phone system, allowing you to make and receive calls, access voicemail, and use other business communication features from anywhere.
With a cloud-based system, your mobile phone seamlessly integrates with the company's phone network, offering flexibility and portability. Whether you're in the office, on the go, or working remotely, you can maintain the same functionality as you would with a desk phone, without needing a physical landline connection.
VoIP for business allows companies to make and receive calls over the internet rather than traditional phone lines, providing numerous advantages, including cost savings, scalability, and advanced communication features. Businesses can use VoIP desk phones, mobile apps, or adapters to convert voice signals into digital data, which is then transmitted to a VoIP service provider. The provider processes and routes the call to the recipient, ensuring seamless and reliable communication.
Cloud-based phone systems and Hosted VoIP phone systems are essentially the same thing and have the same functionality. The cloud turns any device with internet access into a potential phone using the voice over internet protocol. Business VoIP integrates a business phone system with the cloud to provide a range of voice service over the web including extension dials, instant messaging, video calls, and voicemail management.
A VoIP phone system offers a cost-effective, flexible, agile, secure, scalable and easy-to-use solution that comes with a wealth of call management features. An industry leading VoIP phone system is future-proof and will quite simply transform the way you do business.
With the PSTN switch off set for 2027, landlines will soon be obsolete and all businesses will be required to switch to a VoIP solution prior to the completion of the switch off or risk losing their telecommunications capabilities.
As long as you have a secure internet connection, then your VoIP calls will be excellent quality and highly secure due to the digital transfer of data over traditional analogue services.
VoIP phone systems are very reliable, especially when used with a strong and stable internet connection. Because VoIP technology converts voice into digital data packets, it can offer clear communication with minimal interference, provided there is adequate bandwidth and low network congestion.
Whilst high traffic on the network, or outdated equipment can affect call quality with the proper setup, regular maintenance, and a good internet connection, VoIP systems can offer a highly reliable solution for business communications.
VoIP will advance your business phone system into a digital future and prepare your business for the move away from traditional copper lines.
Embracing voice over IP technology will digitally transform for your telecommunications, bringing a multitude of benefits, including cost savings, increased flexibility, and enhanced communication capabilities, all while ensuring your business is prepared for the PSTN switch off. With the ability to easily scale and adapt to changing business needs, VoIP phone systems position businesses to embrace the full potential of digital technologies and stay ahead in an increasingly digital future.
The best phones for VoIP are IP phones as they have been designed for use with VoIP and have call management features which most conventional phones lack.
However, if you’re keen to retain your existing PSTN-based landline phones, you can use an analogue telephone adaptor which will allow your phones to work with VoIP technology. Most VoIP services seamlessly integrate with on-premise Private Branch Exchange (PBX) and provide a wide range of features that can be managed through the desktop or mobile applications.
The cost of a VoIP phone system in the UK depends on factors such as the provider, chosen features, and the size of your business. VoIP operates on a subscription-based model, making it a more cost-effective alternative to traditional landline systems, with lower setup and maintenance expenses.
VoIP phone systems are generally more secure than traditional analogue systems as they use digital encryption to protect calls and data. Unlike analogue systems, which can be vulnerable to physical tampering or toll fraud, VoIP technology encrypts voice data, making it harder for unauthorised users to intercept or eavesdrop on conversations. Additionally, issues like toll fraud, where hackers make unauthorised calls, are much less common with VoIP, as modern systems offer better security measures to prevent such attacks.
However, like any digital system, VoIP is still susceptible to cyber threats such as hacking, phishing, or DDoS attacks. To maximise security, businesses should implement strong cybersecurity practices, such as using firewalls, regularly updating software, enabling multi-factor authentication, and training staff on security best practices. With these measures in place, VoIP systems can provide a secure and reliable communication solution.
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