The Microsoft Teams Phone System is the best way to make communication easier in the modern workplace. With Connect In Cloud, you can use this power to make and receive calls from any landline or mobile number directly through Teams on your computer or smartphone. It has all of your calls, meetings, and chats in one app.
Connect In Cloud turns your Microsoft Teams app into a full business phone system. We connect your telecom services to your digital workspace, so you can call anyone—inside or outside your company—from any device that connects to the internet.
We help you build a strong, flexible communication hub by connecting Teams to a stable “Operator Connect” platform. The goal of this solution is to:
Save time and money: By getting rid of the need for separate phone hardware, you can make operations more efficient.
Increase Productivity: Keep your team on task by having all of their calls, chats, and meetings in one place.
Improve Mobility: Make and receive calls from anywhere while displaying your professional business number.
You only need a Microsoft 365 Business Voice or Teams Phone license and Operator Connect.
Connect In Cloud gives you the connectivity you need, along with call insights, professional features, and the dependability you expect from a modern business phone system.
While Microsoft Teams started as a service for video conferencing, it initially lacked key telephony features needed for total communication with customers. The platform has since developed into a powerful tool for any business. Connect In Cloud can now integrate it with cloud telephony to build a hosted phone solution capable of accepting calls from outside your organization. Using internet connectivity and smart routing services, our Microsoft Teams phone system gives businesses the ability to make and receive calls from contacts outside your Microsoft 365 domain, using a range of devices.
Since traditional phone lines are being switched off by 2025, our Microsoft Teams phone system is the perfect replacement for traditional, in-house business systems that are costly to maintain. Solutions like Operator Connect and SIP2Teams integrate with Microsoft Teams to use the internet for voice calls, replacing legacy copper-based telephone lines (see PSTN switch off for details). It is cost-effective, reliable, scalable, and packed with essential call management features and an abundance of business benefits.
Unify your business communications by switching to a Microsoft 365 Teams Phone System. Adopt a cloud phone solution that scales perfectly to the size of your business and consolidates all your collaboration tools in one place. Let Connect In Cloud support your growth with an easy-to-use, cost-effective solution that empowers your employees to work from anywhere.
The power is in your hands with the Microsoft Teams phone system. Your Teams phone offers a wealth of integrations for call recording and contact analytics, giving you unprecedented insight into how your services are performing. With Connect In Cloud, Teams becomes not just a collaborative platform, but a game-changing optimization tool for building an ultra-responsive customer experience.
Working on a single platform allows your team to manage their entire workflow in one place. Whether it’s liaising with customers over the phone, holding video meetings with suppliers, syncing calendars, or sharing files via chat, Connect In Cloud makes it all possible through a fully integrated Microsoft Teams phone system.
A Microsoft Teams Phone System from Connect In Cloud offers a comprehensive set of call management features designed to enhance business communication and ensure customer satisfaction. These advanced tools streamline your operations and improve productivity by optimizing the overall calling experience. With intelligent call routing capabilities, incoming calls can be automatically directed to the appropriate individuals or departments based on your predefined rules and criteria.
Teams phone calling presents a cost effective solution to IP based calling. As a unified communications solution, the Microsoft Teams phone system is completely cloud based, removing the need for physical hardware, which means no maintenance fees, no physical purchases and low setup costs. Teams calling comes at a low costs per user, centralising all features into a single platform, including instant messaging, internal and external calling and video conferencing.
Microsoft Teams is available on almost any device and can be used from anywhere as long as you have a stable internet connection. So why not take advantage of this with your phone system as well! The Microsoft Teams phone system integrates with your Microsoft Office 365 business accounts, allowing users to make and receive calls at any time from any location. This creates a fully hybrid solution that houses all the tools your employees could ever need in one unified solution.
Transform your Microsoft Teams app into a complete unified communications platform with Connect In Cloud. By integrating Operator Connect, we allow your employees to switch effortlessly between chat, video conferencing, and external phone calls—all within a single app.
Why Choose This Solution?
Streamlined Workflow: Reduce app fatigue by combining messaging, files, and calls in one place.
Advanced Features: Leverage enterprise-grade tools like intelligent call routing, voicemail, and analytics to improve customer service.
Scalability: A flexible solution that makes managing numbers, extensions, and rules simple as your business grows.
Data-Driven: Centralize your communication data to gain valuable performance insights.
We Handle the Setup The experts at Connect In Cloud will handle the entire deployment process for you. We ensure your Microsoft 365 domain is perfectly integrated with Operator Connect, giving you the power of Microsoft collaboration tools combined with the ability to reach the world through external calling.
Call recording for Microsoft Teams enhances your business communication by capturing every conversation, both within and outside your organization. This add-on solution seamlessly stores audio, video, and screen sharing without the need for additional hardware or complex setups. Whether for staff training, quality assurance, or meeting legal requirements, our solution ensures critical information is accurately documented and easily accessible to authorized personnel.
For organizations with strict compliance or legal mandates, this tool is essential. It offers a robust range of features that go beyond the limitations of network-level recorders or Teams’ native recording functions. By allowing team members to review and analyze conversations, you can ensure no important detail is missed. It also serves as a vital tool for dispute resolution, providing objective evidence to clarify misunderstandings and facilitate better decision-making.
Yes, Microsoft Teams can be quickly and easily transformed into a phone system. it enables key calling capabilities using a cloud-based call control system that provides an overall telephony solution for Microsoft Teams.
You’ll need a Microsoft 365 or Office 365 license, which includes Teams, together with a Microsoft Teams Phone Standard add on (included in the E5 license).
Teams can handle both internal and external calls, reducing the requirement for a separate phone system with desk phones and other hardware. That said, some businesses may opt to maintain a hybrid approach to communication by integrating Teams with existing telephony set ups such as Horizon.
Yes, with Microsoft Teams Phone – you can call to landlines in both the UK and internationally.
A Microsoft Teams phone system has the capability to replace a traditional phone system as it is a comprehensive communication solution which offers a wide range of calling features such as call routing, voicemail, auto-attendants and more. By integrating with Operator Connect, direct routing or calling plans, internal and external calls can be made via Microsoft Teams and it greatly enhances collaboration with the Microsoft 365 ecosystem.
Microsoft Teams Phone enables full telephony and calling capabilities with a cloud-based call control system.
Yes, having a phone number is essential for enabling full calling capabilities within the Microsoft Teams phone system. The phone number allows users to make and receive external calls, participate in audio conferences and use other calling features by the Teams phone system. Phone number can be obtained by taking on a Microsoft Teams calling plan or by using your existing telephony infrastructure and phone numbers, by connecting it to Microsoft Teams through Direct Routing or Operator Connect.
