Business phone systems with CRM integration options – using different communication tools that don’t work together is a sure way to make your employees angry and lose customers in today’s highly competitive digital world. When your sales and support teams have to keep switching between their desk phones and their customer database, they become less efficient and lose important data. This is why many businesses in the UK are switching to business phone systems that work with CRM.
At Connect in Cloud, we know that a single way of talking to each other is the key to business growth. You can boost your productivity by connecting your telecommunications system to your Customer Relationship Management (CRM) software. In this guide, we’ll talk about why business phone systems with CRM integration options are no longer just nice to have, but a must-have for businesses that want to grow.
What are business phone systems that can connect to CRM?
In the past, your business phone and your customer database were in two different places. A salesperson would have to dial a number on their phone by hand, wait for the call to connect, and then quickly type notes into the CRM after the call ended.
This problem goes away with business phone systems that work with CRM. These systems connect directly to well-known CRM platforms like Salesforce, HubSpot, Zoho, and Microsoft Dynamics by using cloud-based VoIP (Voice over Internet Protocol) technology. This means that your phone system and your database are always talking to each other and sharing data in real time to make the workflow smooth.
Five Reasons to Upgrade Your Communications
If you’re not sure if your business should buy a business phone system with CRM integration options, think about how they can change the way you do business every day:
1. Better Experience for Customers
When a customer calls your business, they want to be treated like an individual and have their needs met quickly. When your agents’ phones ring, they get a “screen pop” on their computers with business phone systems that work with CRM. This pop-up shows the caller’s CRM profile, which includes their name, account history, past purchases, and past support tickets. Your team can greet callers by name and know exactly what they need right away, which makes customers happier and gets things done faster.
2. More productive agents
In sales and support, time is money. Business phone systems that work with CRM have a “click-to-dial” feature that lets users start a call right from the CRM interface with just one click. This stops people from dialling the wrong number by hand, which saves seconds on every call. Over the course of a month, this adds up to hours of saved time.
3. Automated Call Logging and Note Taking
Making sure that their team logs their calls correctly is one of the biggest problems for sales managers. Call logging becomes fully automated when you use business phone systems that work with CRM. Every call that comes in or goes out, along with the length of the call, the time stamps, and even the recordings of the calls, is automatically synced to the CRM record for that contact. Agents can concentrate on the conversation instead of entering data for administrative purposes.
4. Reporting and analytics that are more advanced
Data is what makes strategic decision-making possible. Management can see how well the whole team is doing because business phone systems with CRM integration options connect your call data to your sales pipelines. You can see which marketing campaigns get the most phone calls, keep an eye on how long agents are on the phone, and see how phone activity affects sales—all from your current CRM dashboards.
5. The ability to work from anywhere without any problems
As hybrid working models become more popular in the UK, your team needs tools that work no matter where they are. With cloud-based business phone systems that work with CRM, your remote workers can make and receive business calls directly from their laptops or smartphones while keeping the CRM up to date in real time. The customer experience stays the same whether they are in an office in London or working from a café.
Important Things to Look For
Not every cloud phone system is the same. When looking for business phone systems with CRM integration options, make sure the provider you choose has the following features:
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Screen Pops: You can see who is calling and load their profile right away.
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Click-to-Dial: You can make calls right from the CRM contact pages.
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Smart Call Routing: Automatically send calls to the CRM account owner.
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Automated Syncing: Automatically keeping track of voicemails, call histories, and recordings.
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Omnichannel Support: Voice, SMS, email, and social media all work together.
Why Pick Connect in Cloud?
To make sure your software deployment goes well, you need to find the right telecommunications partner. We at Connect in Cloud specialise in creating custom, high-performance business phone systems with CRM integration options that are made just for UK businesses.
We make cloud phone systems easy to use. Our strong solutions work well with the tools your team already uses, so there is very little downtime and the best return on investment (ROI). We don’t just sell you a phone system; we give you a complete communication system with local support that is always available.
In conclusion, make sure your business is ready for the future today.
The gap between managing data and communicating is getting smaller fast. Companies that still use siloed systems will fall behind competitors who use integrated technology to provide better customer service.
One of the best ways to make your business run more smoothly, boost employee morale, and increase sales is to use business phone systems that work with CRM. Don’t let important information about your customers get lost between a ringing phone and a paper spreadsheet.
Are you ready to change how your team talks to each other? Check out our top-of-the-line business phone systems with CRM integration options at Connect in Cloud today. This is the first step toward a more connected and smarter business.
