Easily connect with customers on their favorite digital channels – but keep the Mitel Omnichannel workflows and reporting.
From enhanced AI chatbots to social media, SMS/MMS, WhatsApp, and video, Talkative fits seamlessly within your Mitel environment. All interactions take place in a single browser tab, with blended workloads, unified routing, and consolidated reporting. And with tools like AI agent assist, contextual customer insights, automatic translation, message preview, and more, your call centre agents can greet and serve customers fast – whatever the channel.