The Connect In Cloud Innovation Wave: Making Connections Smarter Through Conversations
As the business world changes, it’s more important than ever to be clear and really connect with other people. Connect In Cloud wants to help businesses feel good about how to handle this new way of providing customer service. We’re excited to show you our newest AI, which is smarter, our integrations, which work better, and our workflows, which are easier. All of these things are meant to help your teams stay in touch, be flexible, and stay up to date at every meeting.
No matter where you are, these changes to our cloud communication platform make it easier than ever to work together and help customers right away. Their smart messaging and automation work on all devices.
Customer Service: Get things done faster and better
Customers want more than ever, and every second matters in customer service. Connect In Cloud is changing the contact center from a normal cost center into a powerful growth engine. We are giving teams the tools they need to respond with accuracy, understanding, and kindness.
Our cloud communication platform now has AI support that works in real time and smarter tools. This lets your agents focus on what matters most: giving customers fast, useful answers that make them want to come back.
The Ability to Help Right Now
Because of these changes, Connect In Cloud is changing how support works. We are using AI and agent efficiency in real time to help teams solve problems more quickly, with more understanding, and with a lot less work.
-
AI-Powered Voice Summaries: Our cloud communication platform is now much easier to use. The system makes accurate call notes in real time, so agents don’t have to enter data anymore. This lets them help the next customer right away.
-
Better Planning and Following Through: We’ve made more changes to make it easier to plan and move. These tools help managers make the most of their resources so that customers can always get the help they need.
Engagement Across All Channels: Reach out to customers no matter where they are
Your customers don’t just call; they live in a tech-filled world. They send messages, chat, and emails all day long on a lot of different platforms. Connect In Cloud lets you see all of your chats in a smart way. This gives agents the tools they need to always respond in the same way, no matter where the conversation starts.
A good cloud communication platform should always make customers feel like they are being seen, heard, and valued.
-
Email Cherry Pick: Take charge and get more done. Agents can now pick out important emails from the queue in real time, which gives them more power. This makes sure that urgent questions are answered right away instead of having to wait in queue.
Frontline Teams: Get More Done in Less Time
Customers usually talk to the people in charge first. They are the ones who let the world know what your brand is all about. Our newest release helps them respond quickly, flexibly, and with confidence in a market that changes quickly.
-
Viber Channel Support: Our cloud-based communication platform can now connect with even more people. With Connect In Cloud Engage, teams can talk to customers in Europe, the Middle East, and Asia all from the same inbox. They can do this with Viber, a messaging app that people trust. This makes it easier to talk to people and means you don’t have to switch apps as often.
Connected Teams: Let Everyone in the Office Speak Up
There are no rules about what you can and can’t do at work these days. Your team needs ways to talk to each other so they can work together no matter where they are, like at home, at work, or somewhere in between. People can easily connect, work together, and share information with Connect In Cloud, whether they are in the same room or on the phone. This is true for calls and meetings that are very important, as well as for analytics and help with secure devices.
Our cloud communication platform makes sure that teams are all on the same page and working hard, no matter what device, location, or workflow they are using.
Don’t stop working together just because the meeting has started. You can still share files. We added features that make it easier to work together, like being able to get to files before, during, and after calls.
Don’t let good ideas slip away after a call. You can keep track of calls with Connect In Cloud Work. With our new transcription tool, you can now look for spoken conversations in text. This is great for quick follow-ups and making sure you remember everything.
You are in charge of your deals and alerts. Make them better and make them your own.
Inbound service isn’t the only way to get customers to participate. When you reach out to them in a personal and proactive way, it grows. With Connect In Cloud’s better APIs and campaign tools, marketing and development teams can make communication paths that change in real time based on data.
A top cloud communication platform gives developers and marketers more control and accuracy, which makes it easier to start personalised campaigns that have a measurable effect.
-
WhatsApp Carousel Templates: Use pictures to get people’s attention. Make it easy for people to swipe and respond to your messages so they will see them and buy more.
-
Role-Based Masking: The most important thing is to be safe. With our new masking features in campaign logs, you can get the information you need from a variety of sources while staying safe.
We give your tech teams the freedom they need to build and improve faster by giving them flexible send controls, voice reporting APIs, and advanced message editing tools.
All talks are important. Make Yours Smarter.
We don’t just add new features at Connect In Cloud; we also fix real problems for people. This new line of products shows how committed we are to making sure that every team can use connected intelligence to its fullest.
When you buy a cloud communication platform like Connect In Cloud, you’re not just getting software; you’re also making it easier for people to talk to each other. We help you get the most out of every conversation, whether it’s a support ticket, a sales call, or a meeting to plan the future of your business.
Learn how a business that is really connected can help.
