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Self-Serve

Enhance your service offering to delight existing customers and entice new ones

With our Self-Serve tool, you can meet customer’s expectations for proactive, personalised experiences. Put customers in control with a convenient, autonomous service. And allow them to perform the actions that are important to them, any time of the day.

Self-Serve reduces your inbound calls, saving your teams’ time and lowering your cost of service.

Managed Services Integrations Self-Serve

Key benefits

Our white-labelled portal integrates seamlessly with your branding. By ensuring that every interaction reflects your brand identity, our portal will elevate your product offering and foster a stronger connection with your customers.

Leverage our Self-Serve portal as a strategic platform to promote your products directly to engaged customers and capitalise on moments of peak interaction.

Empowering your customers to self-serve through our portal streamlines processes, reducing the need for manual intervention. This not only saves you valuable time but also cuts down on operational costs, leading to improved overall efficiency and financial savings.

Key features for your customers

  • Access key metrics and analyse billing information.
  • Create and run complex reports effortlessly.
  • Take control of their spending with Customer Alerts, Bundle Usage information and Bill Limits.
  • Manage their Giacom mobile estate seamlessly, including SIM swaps and bars.
  • Easily maintain Cost Centres, Departments and Users.
  • Log and track incidents which are visible from within the billing system, removing the need to contact you.
  • Access important notes and documents from the billing system, whilst you maintain full control over what is shared.
Self-Serve Options

Managed Services

Let our experts take the lead with your billing.

Self-Serve Options

Mobile Orders

Revolutionise your order-to-bill process with seamless automation.

Self-Serve Options

Billing

Supercharge billing processes for enhanced efficiency and accuracy.

Available Downloads