How Our Customers Trust Us
Frequently Asked Questions
How do I join CIC?
Give us a call on 02031462222 or email firstname.lastname@example.org. We offer a free of charge site meeting to analyse your existing infrastructure & services and offer you the best advice to your business need.
Do I need to cancel my existing contract?
Depending on your contract, there may be an early termination charge with your service provider. Give us a call on 02031462222 or email email@example.com and we will check your contract and advise you of the best possible option to take.
Would CIC be able to support my existing infrastructure and services?
Of course! We have a team of expert qualified solution providers to support your existing infrastructure, to advise and to guide you in making improvements where necessary. Give us a call on 02031462222 or email firstname.lastname@example.org
How do you make sure to provide a seamless service transfer from one provider to another?
A site survey is done to establish onsite services, liaise with the existing provider and plan the transfer with the new provider. We remain in contact with all parties, take charge of the transfer process and keep the disruption at a minimal level.
Do you charge on monthly or quarterly basis?
Quite often we generate our billing on a monthly basis and encourage our customers to setup a direct debit. However, you may pay by cheque or make an online transfer into our bank account. Please ask for further details.
How much will I save if move services to your company?
We could save you 15 – 30 % depending on your existing contract, infrastructure and location of the business. We can reduce your maintenance cost, save you money on your line rental and call charges and provide solutions suitable to your needs.
Do you provide out of hour cover?
Level 1: Our normal working hours are between 8:30 am to 5:30 pm, Monday to Friday.
Level 2: Monday to Sunday 08:30 to 5:30 pm
Level 3: 24/7 cover
Who will be managing the project if we move our service to Connect in Cloud?
Qualified Prince2 & PMP project managers, certified professionals of vendor specific products and an experienced support team will take care of each step of the process. A dedicated named project manager will be assigned to your project.
How could you help us to grow our business?
We can provide telecom services & equipment, web designing & development services, data & premises security, business utilities (gas and electricity) and Internet marketing, as well as manage your project and help to develop any product.
World Leading Brands & Vendors, We Are Affiliated With
What Customer Said
Great teamwork producing excellent results. Very responsive to comments and input. I am pleased with the website and I look forward to working on more projects together.
Supplying business telecoms solutions for more than a decade.
Best inclusive feature set: cloud-based operation, fully featured WAN with WiFi and firewall in one box