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Frequently Asked Questions
What is the difference between business and hosted PBX?
Business PBX is usually owned by the business having a right to change, add or expand the phone system. The external lines are connected to make and receive telephone calls.
Hosted PBX is hosted outside the business premises into a data centre. The hosting company would own and maintain the equipment and charge on monthly basis.
What is VoIP?
VoIP mean Voice Over IP, whereas IP means Internet protocol. IP is a method where data is sent from one device to another over the data network; e.g. Ethernet or Internet.
With VoIP, analogue voice is converted into data packets and sent over the data network like any other data packets; e.g. email or web browsing.
What is a Toll fraud and how control it?
Toll fraud is an illegal process where hackers manage to access your phone system and route fraudulent long distant calls at your company expense. At Connect in Cloud, we take the telephone security very seriously and take number of measures to protect our valuable customers. Along with user awareness, we implement rules to make sure that only authorised users could access system management and make outbound calls
How much would it cost to maintain my legacy telephone system?
Give us a call on 02031462222 or email firstname.lastname@example.org. We offer a free of charge site meeting to analyse your existing infrastructure & system. With legacy system the highest cost saving is achieved by replacing analogue / ISDN lines with SIP trunks.
What is the service assurance???
Our Sеrvісе Aѕѕurаnсе service delivers rеlіаbіlіtу аnd flеxіbіlіtу of dаtа management рrасtісеѕ аnd initiatives.
Connectincloud provide аn іndереndеnt аnd оbjесtіvе rеvіеw of уоur digital сараbіlіtу. Enѕurіng a rоbuѕt, еffісіеnt and ѕсаlаblе іnfrаѕtruсturе іn оrdеr tо provide a holistic, structured view to іnfоrm ѕtrаtеgіс decision mаkіng аnd dеlіvеrіng cost-effective IT and dіgіtаl solutions.
What is the difference between analogue, ISDN and SIP lines?
Analogue & ISDN connections are made available with a dedicated piece of wire/fibre connected back to PSTN exchange with max. 2 Mbps of bandwidth in case of ISDN30.
However, SIP connection is made available via an IP (internet Protocol) networks i.e. internet which is further connected to ISP (Internet Service provides) / ITSP (Internet Telephony Service provider). SIP lines have advantage over legacy product in terms of cost saving, portability, flexibility, faster installation and disaster recovery.
What are inbound numbers?
Inbound numbers are hosted in the cloud making it easy to route to any destination, giving you control, flexibility and portabailty.
What are non-geographical numbers?
These virtual numbers are hosted in cloud and are not area bound. Destination telephone set or telephone system could be located anywhere in the country. With this flexibility the company resources could efficiently be utilised.
What is Fax 2 email? and how would it benefit to my organisation?
Fax to email technology allows to receive incoming faxes directly in your email box. There are huge benefits in terms of paper cost (environmentally friendly) and call cost
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What Customer Said
Great teamwork producing excellent results. Very responsive to comments and input. I am pleased with the website and I look forward to working on more projects together.
Supplying business telecoms solutions for more than a decade.
Best inclusive feature set: cloud-based operation, fully featured WAN with WiFi and firewall in one box