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The Leading VoIP Provider for London Businesses

In a city as dynamic as London, your business communication must be agile, reliable, and cost-effective. As the 2025 digital switch-off deadline nears, switching to a modern VoIP phone system is essential. As a leading VoIP provider in London, we deliver tailored cloud communication solutions that keep your business ahead of the curve.

From Canary Wharf to Shoreditch, we help companies transition seamlessly to a more flexible and powerful way of communicating.

Key Benefits for Your London Business:

  • Keep Your Prestigious 020 Number: We manage the seamless transfer of your existing 020 number, ensuring you maintain your established London identity.
  • Enable True Hybrid Working: Empower your team to make and receive calls on their business number from any device—laptops, mobiles, or desk phones—whether in the office or working remotely.
  • Reduce Your Monthly Overheads: Eliminate expensive and outdated ISDN line rentals. Our simple, per-user monthly plans offer predictable billing and significant savings.
  • Gain a Professional Edge: Access powerful features like auto-attendants, call recording, and voicemail-to-email to enhance your customer experience.

Contact us today for a free, no-obligation quote and future-proof your business communication!

Area Information

A Diverse Coastal City: The Demographics of New London, Connecticut

 

New London is a historic port city with a diverse and evolving demographic profile. Its character is shaped by its long history, its role as a coastal hub, and its significant institutional populations, including the U.S. Coast Guard Academy and Connecticut College.

 

Population

 

  • Total Population: New London has a population of approximately 27,800 residents.
  • Population Density: As a compact coastal city, it has a relatively high population density for the region, contributing to its urban feel.

 

Ethnic and Racial Composition

 

New London is one of the more racially and ethnically diverse cities in Connecticut. The demographic makeup reflects a complex history of migration and community building.

  • White: Approximately 59% of the population identifies as White.
  • Hispanic or Latino: This is the largest minority group, comprising about 24% of the population. The community has diverse origins, with a significant Puerto Rican population.
  • Black or African American: Approximately 13% of residents identify as Black or African American.
  • Asian: Around 2% of the population is of Asian descent.
  • Mixed/Multiple Races: A significant and growing number of residents, around 8%, identify with two or more races, highlighting the city’s multicultural fabric.

 

Age Distribution

 

New London has a notable age distribution, influenced by its large student population from Connecticut College and the U.S. Coast Guard Academy.

  • Median Age: The median age in New London is approximately 35 years old, which is younger than the state average for Connecticut.
  • Youth and Young Adults: The city has a substantial population of residents under the age of 25, reflecting the presence of its academic institutions and families.

 

Socio-Economic Profile

 

The socio-economic landscape of New London is mixed, reflecting both its post-industrial challenges and its institutional strengths.

  • Median Household Income: The median household income is approximately $54,000. This figure is lower than the average for Connecticut, which is one of the wealthiest states in the U.S.
  • Poverty Rate: The city has a poverty rate of around 20%, which is higher than both the state and national averages.
  • Educational Attainment: Approximately 84% of residents have a high school diploma or higher, while around 25% hold a bachelor’s degree or higher.
  • Housing: The city has a mix of housing types, with a higher percentage of renters compared to homeowners, which is typical for a compact urban area with a significant student and transient population. The median home value is considerably more affordable than in many other coastal Connecticut towns.
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History

Of course. It’s important to clarify that you are asking about New London, a historic city in Connecticut, USA, and not a “new” history of London, UK. Assuming this is correct, here is the location history of New London, Connecticut.


 

A City Forged by the Sea: The History of New London, Connecticut

 

The history of New London is inextricably linked to its location on a magnificent, deep-water harbor at the mouth of the Thames River. This strategic position shaped its destiny, transforming it from a Puritan colonial outpost into a global whaling capital, a key military hub, and a city of enduring maritime character.

 

1. Pre-Colonial Era: The Lands of the Pequot

 

Before any European settlement, the land where New London now stands was the territory of the Pequot people, one of the most powerful Algonquian tribes in the region. The river, which they called the Pequot River, was central to their way of life, providing rich resources for fishing and transportation. Their main settlement was located just upriver from the present-day city.

 

2. Founding and a New Name (1646-1658)

 

The area was opened to English settlement following the brutal Pequot War of 1637. In 1646, a group of colonists led by John Winthrop the Younger, son of the Massachusetts Bay Colony governor, established a settlement here. They initially named it “Pequot Plantation.”

Winthrop, however, had grand ambitions. He envisioned the settlement becoming a major commercial hub, a “new” London in the Americas. In 1658, driven by this vision, the colonists successfully petitioned the General Court to officially rename the settlement New London and, in a parallel move, renamed the Pequot River the Thames River, forging a direct link to the identity of its famous English namesake.

 

3. The Revolutionary War and Benedict Arnold’s Betrayal (1781)

 

During the American Revolution, New London’s harbor made it a crucial base for privateers—privately owned ships authorized to attack British merchant vessels. The city became a thorn in the side of the British Royal Navy.

This led to one of the most infamous events in its history. In 1781, the notorious American traitor Benedict Arnold, now a British general, led a raid on his home state of Connecticut. His forces attacked and burned New London to the ground, devastating the city and its waterfront. Simultaneously, across the river, the British overran Fort Griswold in the bloody Battle of Groton Heights.

 

4. The Golden Age of Whaling (19th Century)

 

Despite its wartime destruction, New London rebuilt and entered its most prosperous era in the 19th century. The city’s deep, sheltered harbor was perfectly suited for the burgeoning whaling industry. New London quickly grew to become the second-busiest whaling port in the world, behind only New Bedford, Massachusetts.

This was a period of immense wealth and global reach. Ships sailed from New London on multi-year voyages to the Pacific and Arctic oceans in the dangerous pursuit of whales for their oil, which lit the lamps and lubricated the machines of the industrial world. The immense profits from this industry built the grand Greek Revival mansions for ship captains and merchants, many of which still stand today, particularly on “Whale Oil Row.”

 

5. Industrial Decline and Military Rebirth (Late 19th – 20th Century)

 

The discovery of petroleum in 1859 spelled the end for the whaling industry. As the demand for whale oil collapsed, New London’s economic engine sputtered. The city transitioned into manufacturing and shipping but lost its former prominence.

Its fortunes were revived by the military. The city’s strategic harbor was once again its greatest asset. In 1868, the U.S. Navy established a naval station across the river in Groton, which would become the nation’s first U.S. Navy Submarine Base. In 1915, the U.S. Coast Guard Academy relocated permanently to New London. These institutions, along with the major defense contractor General Dynamics Electric Boat in Groton, tied New London’s 20th-century identity and economy firmly to the U.S. armed forces.

 

6. A Modern City of Arts and Heritage

 

Like many post-industrial American cities, New London faced economic challenges and urban decline in the latter half of the 20th century. However, in recent decades, it has undergone a significant cultural renaissance. The city has embraced its rich history, preserving its architectural heritage while fostering a vibrant arts scene, centered around landmarks like the Garde Arts Center and the Custom House Maritime Museum. Today, New London remains a city defined by the sea—a hub for ferries, home to the Coast Guard’s future leaders, and a place where the legacy of its deep and dramatic history is visible on every street.

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Nearest

Nearest

Here are the names of London’s main airports:

London City Airport

Heathrow Airport

Gatwick Airport

Luton Airport

Stansted Airport

Southend Airport

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Best Places

Best Places

1. Dive into Maritime & Naval History

 

This is the heart and soul of New London. Its magnificent deep-water harbor has shaped its identity for centuries.

  • Fort Trumbull State Park: A must-visit. This massive, magnificently restored coastal defense fort has guarded the harbor for over 200 years. You can walk the ramparts, explore the cannon batteries, and visit the excellent museum that details the fort’s history from the Revolutionary War through World War II. The park also has a beautiful river walk and fishing pier with stunning panoramic views of the Thames River.
  • Custom House Maritime Museum: Housed in the oldest continuously operating custom house in the United States, this museum is the perfect starting point to understand New London’s history. It tells the story of the city’s whaling past, its role in the infamous Amistad affair, and its deep connection to the sea.
  • U.S. Coast Guard Academy: New London is the proud home of the academy where future Coast Guard officers are trained. The beautiful riverside campus is open to the public (you will need a valid ID to enter). You can visit the Coast Guard Museum and, if she’s in port, see the magnificent tall ship, the USCGC Eagle. The views from the grounds are spectacular.

 

2. Experience Arts, Culture, and Theater

 

Beyond its maritime history, New London has a vibrant creative spirit.

  • Garde Arts Center: A beautifully restored historic movie palace from the 1920s, the Garde is the cultural centerpiece of the region. It hosts a wide array of performances, from Broadway tours and concerts to film festivals. It’s worth a visit just to see the stunning Moroccan-themed interior.
  • Eugene O’Neill Theater Center: A world-renowned institution dedicated to developing new plays and musicals. While it’s a creative laboratory rather than a traditional theater, you can visit the campus and see where many famous American plays were born. Also on the grounds is the Monte Cristo Cottage, the boyhood home of Nobel Prize-winning playwright Eugene O’Neill, which has been perfectly preserved as a museum.
  • Lyman Allyn Art Museum: A hidden gem with an impressive and diverse collection, particularly of American art from the 18th century to the present. It’s a wonderful and peaceful place to spend an afternoon exploring paintings, sculptures, and decorative arts.

 

3. Explore the Waterfront & Historic Streets

 

  • Ocean Beach Park: A classic New England beach destination. This half-mile stretch of beautiful white sand is perfect for a relaxing day. The park also features a boardwalk, an Olympic-sized swimming pool, mini-golf, and an amusement park, making it great for families.
  • Whale Oil Row: A stunning collection of four identical Greek Revival mansions built in the 1830s for prosperous whaling captains. This single block is a powerful and elegant reminder of the immense wealth that the whaling industry brought to New London in its golden age.
  • Waterfront Park & City Pier: The city’s public living room on the harbor. It’s the perfect spot to watch the ferries come and go (to Long Island, Fishers Island, and Block Island), see fishing boats, and enjoy the sea breeze.

 

4. A Must-Do Trip Across the River (in Groton)

 

Just a short drive across the Thames River from New London is Groton, known as the “Submarine Capital of the World.” You cannot visit one without seeing the other.

  • Historic Ship Nautilus & Submarine Force Museum: This is an unforgettable experience and a world-class attraction. It is the official submarine museum of the U.S. Navy and is free to the public. You can explore the fascinating history of underwater naval warfare and then step aboard the USS Nautilus, the world’s first nuclear-powered submarine. Being able to walk through a real nuclear submarine is a unique and incredible experience.
  • Fort Griswold Battlefield State Park: The historic counterpart to Fort Trumbull. This was the site of a bloody Revolutionary War battle in 1781 when British forces led by the traitor Benedict Arnold attacked the fort. You can visit the historic earthworks and climb the Groton Monument for a commanding view of the river and New London.

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Choose from over 20 handset models, or take advantage of our desktop and mobile apps compatible with PC, laptop, iPhone, and Android devices.

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We also support less common web-based CRMs, providing click-to-dial and screen pop functionality for a smoother workflow. Plus, with native Microsoft Teams integration, you can enjoy a reliable, cost-effective telephony solution that fits perfectly within your existing Microsoft environment.

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FAQs

Choosing a VoIP Provider in London

 

Selecting the right VoIP provider is a critical decision for any modern London business. From a startup in a Shoreditch co-working space to an established firm in Canary Wharf, here are the answers to the most common questions to help you make an informed choice.

 

1. What is VoIP and why is it essential for a London business?

 

VoIP stands for Voice over Internet Protocol. It’s a modern phone service that makes and receives calls over your internet connection instead of traditional copper phone lines. In a competitive, fast-paced market like London, VoIP is essential because it offers superior flexibility, more advanced features, and is significantly more cost-effective than an outdated landline system.

 

2. Can I keep my existing 020 London phone number?

 

Yes, absolutely. This is one of the most important features. A professional VoIP provider will manage the process of “porting” your existing 0207, 0208, or 0203 number over to the new service. This is a seamless, regulated process that ensures you keep your established local identity without any interruption to your business.

 

3. What are the key benefits of switching to a VoIP provider?

 

Switching to a VoIP service offers several powerful advantages:

  • Cost Savings: Eliminate expensive ISDN line rentals. VoIP plans are typically a simple per-user, per-month fee and include generous call packages, which drastically reduce your monthly bills.
  • Flexibility for Hybrid Work: Staff can make and receive calls from your main 020 number on a desk phone in the office, a software app on their laptop at home, or a mobile app while commuting on the Tube.
  • Scalability: Easily add or remove users as your team grows or changes. There’s no need for an engineer to install new lines; it’s a simple software change.
  • Professional Image: Gain access to enterprise-grade features like auto-attendants (“Press 1 for Sales…”), call queues, voicemail-to-email, and call recording, all included in your plan.

 

4. What is the “2025 Big Switch Off” and how does it affect me?

 

BT is in the process of retiring its old copper-wire phone network (PSTN and ISDN), with a final switch-off deadline of 2025. This means all businesses currently using these traditional lines must migrate to an internet-based service like VoIP to keep their phone lines active. Choosing a VoIP provider now is the best way to future-proof your business communications.

 

5. What happens if our office internet connection fails?

 

This is a key concern, but modern VoIP systems are built for resilience. A good VoIP provider will set up an automatic failover plan. If your office internet drops, calls can be instantly and automatically rerouted to alternative destinations, such as:

  • Team members’ mobile phones.
  • A pre-recorded announcement.
  • A voicemail service that sends messages directly to your email. Your clients will never know there’s an issue.

 

6. How much does a VoIP service from a London provider typically cost?

 

Costs are usually based on a per-user, per-month subscription model. For a typical small to medium-sized business in London, you can expect to pay between £12 and £30 per user, per month. The price will vary depending on the features included in your package and the number of inclusive call minutes required.

 

7. Why choose a local VoIP provider in London over a big national one?

 

While national providers are an option, a local London-based provider offers significant advantages:

  • On-Site Support: If you need hands-on help with installation or troubleshooting, a local engineer can get to your premises—a service national call centres can’t offer.
  • Local Knowledge: A local provider understands the specific internet connectivity options and challenges across different London boroughs.
  • Personalised Service: You are more than just a number. Local providers often offer more dedicated, personal support and build stronger business relationships.
  • Supporting the Local Economy: Partnering with a local provider keeps investment within the London business community.

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